1. Introduction
Welcome to Hello Nature. We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile applications (the "App") and our website.
2. Data We Collect
We collect information that you provide to us directly:
- Account Information: Name, email address, phone number, and password when you register.
- Transaction Information: Details of your bookings, payment history, and wallet transactions.
- Service Preferences: Information about your favorite services, experts, and salon locations.
We also collect information automatically:
- Location Data: To help you find salons and experts near you (with your permission).
- Device Information: Device model, OS version, and unique device identifiers for crash reporting and app performance.
3. How We Use Data
Your information is used to provide a seamless experience:
- To process your bookings and payments securely.
- To send appointment reminders and notifications.
- To manage your rewards, wallet coins, and membership benefits.
- To improve our services through anonymized analytics.
4. Data Sharing & Security
We do not sell your personal data. We only share information with:
- Service Providers: For payment processing (e.g., Razorpay) and push notifications (e.g., Firebase).
- Legal Compliance: If required by law or to protect our rights and property.
We implement industry-standard security measures, including SSL encryption and secure database protocols, to protect your data from unauthorized access.
5. Your Rights
You have the right to access, correct, or delete your personal data at any time through the App's profile settings. You can also request a copy of your data or withdraw your consent for location tracking.
6. Contact Us
If you have any questions about this Privacy Policy, please contact our support team:
Email: support@hellonature.in
Phone: +91 91999 999 99